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Terms & Conditions
Shipping (Free Shipping on Orders Over $150)*
* Some restrictions apply (USA only, excluding appliances)
For International orders please see more information below.
All orders are assessed $4.50 handling fee. This helps us manage the cost of all orders – it pays for our staff to pick, pack, address and process each order. It also allows us to keep overall prices lower.
- Continental United States only (not HI, AK, PR)
- Certain products not eligible for free shipping offer
- Fitness Equipment
- Kitchen Equipment
- Bulk items
- Frozen Products
Flat Rate Shipping offered on orders of less than $150 (USA only)
- Up to 1 lb: $8.00
- Between 1 and 2 lbs: $11.50
- Between 2 and 4 lbs: $16.50
- Over 4 lbs: $20.50
Orders are shipped by USPS Mail or UPS Courier. For free or flat rate shipping we will choose the most affordable option at our discretion – First Class Mail, Priority Mail or UPS Ground (for heavy packages).
Heavy or large orders are shipped by UPS ground. Please provide a physical address that accepts delivery by UPS. UPS will not deliver to a Post Office Box.
Customers may select their preferred shipping option from the list in the checkout – you will see the metered rate.
Orders are usually shipped by the next business day – we do our best, but unavoidable delays may occur. Please make a note in the comments box of your order if you require delivery by a specific date and we will contact you if there is a problem. Be sure to provide a telephone number where we can contact you.
USPS usually delivers in 2-5 business days and UPS in 2-7 business days to locations within the US – depending on destination.
Please ensure that you have provided a valid shipping address. It is helpful to advise us if an address is either mail or courier delivery only. Please include a valid telephone number in your account information.
Once your order is shipped you will receive an email confirmation with a tracking number. If you do not receive the order confirmation, please first check your junk or spam folder and then contact us to confirm that your order processed correctly in the shopping cart. If an order is incomplete in the shopping cart, and therefore not processed, you will receive an email notification.
If your order is not delivered in a reasonable time, please contact us. Do not leave it too long – we may need to track, trace, or reship.
Please white-list our address, [email protected], to make sure you are getting the tracking messages.
If you are paying by Check, Money Order or Bank Transfer, your order will be shipped upon receipt of payment.
OTHER SHIPPING OPTIONS AND DELIVERY TIMES:
UPS Ground Shipping usually takes 2-7 business days, depending on destination state. (Weekends are not included in the delivery time)
EXPRESS SHIPPING/DELIVERY TIMES:
Other shipping methods include UPS 3 Day (3 business days + shipping day), UPS 2 Day (2 business days + shipping day), & UPS Next Day Air (arrives the following business day). Additional charges will apply for these shipping options.
Express shipping by USPS often is no faster than Priority Mail.
TRACKING YOUR ORDER:
Once the order has been shipped, we will immediately send you an email notification with a tracking number to track your item online. Please add [email protected] to your contacts to ensure you receive these email notifications. You may call us and request your tracking information by phone.
CHANGING SHIPPING INFORMATION:
If an error is made in the shipping address or the address needs to be changed, please notify us immediately. If the order has not yet shipped, we will be glad to make any necessary changes.
Once an order shipping by USPS has left the warehouse it is not possible to change the destination address. Incorrectly addressed packages are usually returned to us by the postal service and can then be reshipped to a corrected address. Additional charges may apply.
Orders shipping by UPS can be rerouted to the corrected address. There is a UPS rerouting fee of $11.00 which will be charged to your credit card.
If you receive a damaged item, we will replace it.
If you are not happy with the quality of a product we sold you, we will refund it within 30 days, or issue account credit up to 90 days.
If you change your mind, and return something in its original condition, we will refund it.
If you are unsure about an item being appropriate for you, please call our health coach. We stand behind our recommendations, especially when the items are used as intended. Sometimes you need to take the activation dose (sufficient quantity) for a product to work.
We offer a 30-day money back guarantee on most items we sell. If for any reason you are unhappy with your purchase, simply contact us to request an RMA number, and we will guide you to expedite your return. We offer Customer Satisfaction Guarantee – we treat you the way we want to be treated. We will resolve any problems that arise as a result of your purchase at Life Enthusiast.
That’s it! 🙂
If you have questions about an item in your order, feel free to call us at 1-866-543-3388 or 775-299-4661. We are selling heath products – their success depends on their correct selection and application. Many products will work only at the correct dosage. You may be using the right item, but maybe too little, or perhaps too much of it.
Not all things work for all people – this is the direct effect of our Biological Individuality. If we know your Metabolic Type, we can tell you with a great deal of certainty whether a product is right for you or not.
If you have questions about your metabolic type, please talk to one of our health coaches.
When you ship things back, please use tracking to confirm that we have received your return.
CANCELING YOUR ORDER:
If you wish to cancel your order for any reason before it ships, please notify us immediately by phone.
Rewards for Retail Customers
Life Enthusiast offers multiple reasons for creating an account with us.
Our Quantity Discount Program for retail customers is:
- 3% savings on 3 items or more
- 6% savings on 6 items or more
- 9% savings on 9 items or more
- 12% savings on 12 items or more
If you login and create your order online yourself, you will get a 1% reward posted into the Wallet. You can cash it out on a subsequent order as a part of your payment.
Rewards for Resellers
We offer discounted prices for qualified resellers. We have two levels of discounts to match your level of commitment to our products. Contact us by phone to help us match your needs to what we can do for you.
Rewards for Affiliates
Once you confirm yourself as Affiliate, Life Enthusiast will reward you for orders generated by your referrals. You will receive a reward for every dollar spent by people you have referred to us.
You take the reward as credit in our store. If you choose to take it out as cash, we pay by PayPal or check (bank transfer for frequent accounts), and we require that you provide us with SSN or EIN for reporting purposes.
At this time we ship by USPS (mail) to Canada. Parcels of up to 4 lbs will come tax prepaid, heavier ones you can expect to pay GST, PST or HST (sometimes they let it through without a charge). You can choose UPS or DHL for heavy orders. There is broker fee they may charge.
All other countries:
We offer DHL Express – not cheap, but reliable and fast. Please check if a specific item is allowed. Some countries have unbelievably awful rules about personal health products. We have had many orders rejected and sent back. Sometimes it is a specific ingredient, sometimes you need a prescription, sometimes they do not allow liquids. It is maddeningly complex, and we can’t manage it for you.
We prefer that you use a third party forwarder (see below).
Most countries now insist that we collect taxes and duties and we are outsourcing that service to world-wide shipping specialists. They will handle your order, consolidate multiple packages into a single shipment, let you choose the speed, and much more. You (the customer) are responsible for being aware of product import restrictions in your country. Please note that you may be asked to pay local taxes and duties upon receipt of your order.
You may use a forwarder of your choice.
Here are examples
You create an account and once you have that, use their US address as the “Ship To” address in our checkout.
When using a mail forwarding service with a US address the same “Free Shipping on orders over $150” applies.
Customers in Canada NOTE: Please expect to pay at the post office a $9.95 handling fee plus GST (or HST) when you receive your order. We can ship by UPS Ground on special request. UPS Standard charges a brokerage fee based on order value. UPS Air shipment cost includes the brokerage fee.
In some special cases we may ship a Canadian order by Canada Post at our discretion from goods that we can drop ship from a Canadian supplier.